1. OverviewWe want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. Please read our Return Policy carefully to understand your rights and how to proceed with a return.

2. Return Eligibility

2.1 Time Frame:
You have the right to return products within 14 days from the date you received your order.

2.2 Condition of Items:
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered may not be eligible for a refund or exchange.

2.3 Non-Returnable Items:
Certain types of items cannot be returned, including perishable goods (e.g., food, flowers), custom or personalized items, and digital products (e.g., downloadable software).

3. How to Initiate a Return

3.1 Contact Us:
To initiate a return, please contact our customer service team at [Your Email Address] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back your items.

3.2 Return Shipping:
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.3 Return Address:
Returns should be sent to the following address:
OzNorid StudiosNummerotie 1621210 RaisioFinland

4. Refunds

4.1 Processing Time:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 14 days.

4.2 Refund Method:
Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

4.3 Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., for items that are not in their original condition, damaged, or missing parts).

5. Exchanges

5.1 Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs associated with returning the item.

5.2 Exchanging for a Different Product:
If you wish to exchange an item for a different size, color, or model, please return the original item according to this Return Policy and place a new order for the desired item.

6. Exceptions

6.1 Sale Items:
Sale or clearance items are final and cannot be returned or exchanged unless they are defective.

6.2 Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.